Last updated December 31, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at sales@cupidscarpets.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:


Cupids Carpets Cleaning Service
Attn: Returns
RMA #
29 Moorside Avenue
Huddersfield, HD4 5BH HD4 5BH
United Kingdom


Please note, you will be responsible for all return shipping 
charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to o process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS


The following items cannot be returned or exchanged:
• Carpet Cleaning Machines


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


Please Note
• Sale items are FINAL SALE and cannot be returned.


QUESTIONS
If you have any questions concerning our return policy, please contact us at:


sales@cupidscarpets.co.uk
+44 7542 604374